For all the hype that this Touch n Go service purports through its latest media blitz promoting its prepaid access card system, it falls flat when customers get an ‘Error’ message displayed when we try and use it at LRT stations!
I have had many disappointments with the Touch n Go card when I tried to use it at the LRT train stations! It seems that I am not the only one facing this problem.
Another irate blogger really lets fly with expletives in his blog post here. Read at your own risk!
I only get to use the card at the toll gates along the highways.
Instead of wasting money on such promotional ad campaigns, Touch n Go Sdn Bhd would do better by setting up designated Service Counters at the toll gates for customers to either have their cards replaced if their Touch n Go cards have such ‘Error’ messages popping up when used at other transport or access systems.
Another thing that Touch n Go can do is to have top up counters at each highway that has Touch n Go toll gates.
Can we expect to see such services soon instead of all the latest media blitz, please?